Cart & Checkout Questions, Answered
Get straightforward answers to the questions we hear most about reviewing your cart, selecting a delivery or pickup date, and completing your SWOL Kitchen order.
How do I select a delivery or pickup date?
During Checkout you choose a Sunday or Wednesday delivery or pickup date. The slots that match your plan show up at that step, so just pick the one that works best for you.
What should I do if no delivery option appears at Checkout?
If no delivery option appears, it means your address is outside our delivery area. You can still place your order and collect it as a pickup instead.
Why is my cart showing as empty?
An empty cart simply means you haven't added anything yet. Return to the shop to browse SWOL Kitchen Signature Meals, Custom SWOL Meals, and Snacks & Deserts, then add the meals you want.
Can I combine different meal categories in a single order?
Yes. You can mix SWOL Kitchen Signature Meals, Custom SWOL Meals, and Snacks & Deserts in one cart, picking the quantities that fit your plan.
Where can I find help with my order?
Visit our FAQ page for more answers, or check your account details on the My Account page.
Ready to finish your order? Head back to the shop to add SWOL Kitchen Signature Meals, Custom SWOL Meals, and Snacks & Deserts, then choose your Sunday or Wednesday delivery or pickup date at Checkout. If you need more details along the way, our FAQ and My Account pages are there to help.